(Consumer Contracts Regulations 2013)
This policy applies to purchases made through theorytestnerds.co.uk and is compliant with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Under the Consumer Contracts Regulations, you have the right to cancel your order for physical products within 14 days of delivery, without giving any reason.
The cancellation period expires 14 days after the day you receive the goods.
To be eligible for a return:
The item must be unused and in its original condition
The return must be requested within 14 days of delivery
You are responsible for the return postage costs, unless the item is faulty or incorrect
To exercise your right to cancel, please contact us by email:
Please include:
Your order number
The reason for the return
A photo of the product (if damaged or defective)
Once approved, we will provide the return address and instructions.
Refunds will be issued within 14 days of receiving the returned item
Refunds will be made to the original payment method
Original delivery charges are non-refundable, unless required by law or the item is faulty
In accordance with Regulation 37 of the Consumer Contracts Regulations, digital content is non-refundable and non-transferable once supplied.
By purchasing a digital product from our website, you:
Acknowledge that the content is supplied immediately
Agree that you lose your 14-day right to cancel
Agree that the product is for personal use only and may not be shared, resold, or transferred
If a physical item arrives faulty, damaged, or incorrect, please contact us as soon as possible with photographic evidence. In these cases, we will offer a replacement or refund, including return postage where applicable.
